Refund
Policy

At CJN Digital Solutions, we strive to deliver high-quality digital services, including Web Development, Graphic Design, Video Editing, and Social Media Management. We understand that circumstances can change, and we have structured our refund policy to be clear and fair.

We offer a 30-day, 30% money-back guarantee. If you are not satisfied with the services provided, you are eligible to request a refund of 30% of your total payment, provided the request is made within thirty (30) days from the date of the original payment.

This policy applies to both our subscription-based services and our one-off project engagements. For subscription plans, the 30-day guarantee applies strictly to the initial subscription start date and does not cover subsequent monthly renewals.

Please note that any third-party costs (such as software licenses, domain registrations, premium plugins, or hosting fees) are strictly non-refundable and remain the sole liability of the client.

Assets do not transfer to client ownership until full payment has been secured and a formal confirmation of product acceptance is received. Once a product is officially accepted by the client, the 30-day refund guarantee is voided.

If a refund is issued prior to this acceptance (for example, on day 29 of the guarantee period), all rights, licenses, and permissions to use any unfinalized or draft assets are immediately revoked.

To initiate a refund request, please contact our support team. You must provide your project details and the email address associated with your payment.

Approved refunds will be processed back to the original payment method used during checkout. Please note that it may take several business days for the funds to reflect in your account, depending on your financial institution and our payment processor.