Refund
Policy

At CJN Digital Solutions, we deliver high-quality digital services including Web Development, Graphic Design, Video Editing, and Social Media Management. We’re a young studio, and we’d rather carry the risk of getting started than ask you to.

Payment for all engagements is made in full upfront, before design production begins. Because of that, both our monthly partner plans and our one-off projects carry a full money-back guarantee — the difference is the window in which each one applies.

This refund policy sets out the terms of both guarantees and the conditions attached to them. It forms part of your service agreement with us. Where this refund policy and your signed agreement differ, the signed agreement governs.

All monthly partner plans — Creator, Pro, and Scale — carry a full money-back guarantee on your first month. If you are not satisfied, our refund policy entitles you to a 100% refund of your first month’s subscription fee, provided the request reaches us within thirty (30) days of your plan start date.

The guarantee applies once per client and to the first month only. It does not extend to subsequent monthly renewals, to plan upgrades, or to a second plan started after a previous one was cancelled. Approving individual deliverables during the month does not void the refund guarantee — you keep the full thirty days regardless of what has been signed off along the way.

If you are billed quarterly, the guarantee covers the equivalent of one month of that quarter. The remaining two months are refunded on a pro-rata basis for any period not yet served.

You do not need to justify a refund request to us in detail. That said, the guarantee is grounded in what we agreed to deliver. Under this refund policy, you are entitled to a refund on a monthly partner plan if:

• We failed to deliver the work scoped for your first month.
• The work was delivered but does not meet the standard or brief agreed at onboarding.
• We missed agreed turnaround times without reasonable notice.
• You simply conclude, within the thirty days, that the partnership isn’t the right fit.

Where our ability to deliver was materially prevented by missing information, assets, access, or approvals from your side, we reserve the right to review the request before approving it. We will always attempt to resolve the underlying issue before declining.

One-off project engagements — standalone websites, video projects, brand identity packages, and similar fixed-fee work — are covered by a concept-stage guarantee rather than the 30-day plan guarantee described above.

After payment, the first thing we produce is an initial design concept: the creative direction, layout, and visual approach for your project. If you review that concept and decide the direction isn’t right for you, you are entitled to a 100% refund of the project fee — provided the request reaches us before you approve the initial concept and within thirty (30) days of your payment date.

Once you approve the initial concept, the project moves into production and the fee becomes non-refundable. Revisions, refinements, and feedback rounds continue exactly as scoped in your project agreement — but the refund window has closed. The concept guarantee is an exit route if the creative direction isn’t right for you; it is not a revision mechanism.

If we have not presented an initial concept within the thirty-day window, the full fee remains refundable on request until we do. Approval of a concept may be given in writing, by email, or through your client portal, and we will confirm it to you in writing when it is recorded.

The following are excluded from all refunds under this policy:

• Third-party costs — software licenses, domain registrations, premium plugins, themes, stock media, and hosting. These are paid out to third parties on your behalf and remain your liability.
• Subsequent billing months beyond the covered first month.
• One-off project work after the initial design concept has been approved.
• Requests received after the thirty-day window has closed.

Ownership of deliverables does not transfer to you until payment is complete and retained — meaning the applicable refund window has closed without a request, or you have waived it in writing. For monthly partner plans, that is the end of the thirty-day guarantee period. For one-off projects, it is your approval of the initial design concept, after which ownership of the final deliverables passes to you on completion of the project. Until those points, we grant you a limited, revocable licence to review and comment on the work.

If a refund is issued, all rights, licences, and permissions to use the associated assets — finished or draft — are immediately revoked. Any copies in your possession must be deleted, and any assets published or in use must be taken down within seven (7) days.

Where a plan includes a website build (currently the Scale plan), that build remains hosted on our staging domain for the duration of the guarantee period. DNS is not pointed, repository access is not handed over, and administrative credentials are not issued until your first month’s payment has cleared the guarantee window. Refunds on plans that include a website build cover the monthly subscription fee; the build itself is withdrawn rather than transferred.

To initiate a refund request under this refund policy, contact us in writing by email or through the support form. Please include your project or plan details and the email address associated with your payment. A request is considered received on the date it reaches us, not the date we respond.

We will acknowledge every request within two (2) business days and confirm the outcome within five (5) business days.

Approved refunds are processed back to the original payment method used at checkout. Depending on your financial institution and our payment processor, it may take several business days for the funds to appear in your account. Any transaction or processing fees levied by third parties are deducted from the refunded amount where they are non-recoverable by us.

Issuing a refund terminates the associated plan or engagement on the date the refund is approved. Work in progress stops at that point.